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At OrlaTV, customer satisfaction is our top priority. That’s why we offer a transparent refund and returns policy for all eligible purchases made through OrlaTV.com.
Our policy lasts 30 days from the date of purchase. If more than 30 days have passed since your payment to OrlaTV, unfortunately we can’t offer a full refund or exchange.
To qualify for a return through OrlaTV, the product must be:
Certain digital and physical products sold on OrlaTV are non-returnable, including:
Gift cards issued by OrlaTV
All refund or return requests must be supported with a valid OrlaTV receipt or order confirmation email. Without proof of purchase, OrlaTV cannot process your request.
OrlaTV may issue partial refunds in the following cases:
Requests made after 30 days from delivery
Once your returned item is received and inspected by our OrlaTV returns team, you’ll receive an email confirming approval or rejection of your refund.
If approved, your refund will be automatically processed back to your original method of payment within 7–10 business days.
If you haven’t received a refund yet from OrlaTV:
Check your bank or payment app again.
Contact your card company.
Wait 2–3 more business days.
Still nothing? Email us at contact@orlatv.com
Please note: only regular-priced items on OrlaTV are refundable. Discounted or promotional purchases are non-refundable.
If your OrlaTV purchase was a gift, you’ll receive a gift credit once the returned item is received. If the gift wasn’t shipped directly to you, the refund will go to the original purchaser.
If you have any questions about your return, refund status, or exchange, our OrlaTV support team is here to help.
📩 Email us anytime at contact@orlatv.com